Managed Services for Small Businesses is it a fit

Tuesday, 24 March 2009 08:04 by jlorimer

Managed Services so is it what small businesses need?  First what is this nebulous thing.  Well maybe lets look at it another way.  In larde companies most have full time IT staff.  In a small company you may or may not even have a server.  When something goes wrong you end up calling someone like us to come in and fix whatever broke.  THis may happen many times a month and you have to wait while an engineer is driving to you.  Then you get a bill for those services and it can be multiple hundreds of dollars for the accumulated visits.  This is really what Managed Services attempts to solve.  It is a peice of software that lives on your server or designated desktop.  It monitors and collects information about all the computers and network devices in your network.  This information is viewed at a provider such as us.  We can take proactive action to correct a problem or dispatch an engineer to fix a problem before it causes downtime.  It also provides us and the business owner a complete inventory both software and hardware.  It monitors disk space and many other key peices of information with each device.  Managed Services also generates reports which are sent to the business owner in laymans terms.  The whole concept is to reduce the number of calls you have to make to us the provider and less onsite visits which cost you money.  Plus give the owner and the company accountant a good accounting of all the equipment.  There is a lot of other things Managed Services buy for the small business and maybe can help lower your overall technology costs, which in todays economy just makes plain sense.  So in a nutshell here are the benefits:

  1. proactive support of your technology with less onsite visits.
  2. lower overall technology costs
  3. higher uptime
  4. inventory of all the technology equipment and software .

For more detail look at the attached document on our Managed Services offering.

MSPcustomer_brochure.pdf (285.61 kb)

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Small Businesses and Servers

Friday, 20 February 2009 06:33 by jlorimer

A majority of our clients are small businesses.  most of those do not have a server.  OK terminology they have a workstation that is sharing files and that is what they call a server.  But does this really work and how can it be better.  To answer this one has to understand workgroup computing.  Yes there exists a machine in a workgroup or multiples that serve files.  If the file is changed by another user on another computer everything works.  THe same with printing.  The issue is that a user can create a file on their system in their My Documents directory that is only available to them and may never get backed up.  File sharing becomes interesting as user change their password on their local machine as the network share will then deny them access.  This is because in a workgroup environment user identical user accounts must be set up on each machine or you must disallow all security.  So we now have two issues security and backup.  One of the easiest solutions to this problem is Microsoft's Small Business Server line of products.  It solves the user security issue by creating all user accounts in one place and those accounts work on every computer.  With My Documents redirection, everyone's My Document folders are synced back to the server, which gives a single backup point.  Plus if you go to another workstation your My Documents folder from your other computer is accessible to you.  More important is now all the critical files can be backed up from one place.

Of course Microsoft SBS has a ton more features which include Sharepoint services for collabrative work, Exchange Mail Server, Windows Server Update Services (to ensure all the systems have the current security patches), Remote access to your network and desktops.  You can even do your own web site.  There is a lot more behind SBS than these items, but for most Small Businesses, print and file sharing and disaster recovery are critical and not really addressed in Workgroup computing.

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